Solution
“A strategic design phase involved more than 40 in-depth interviews with customers and internal stakeholders. Once Deloitte learned the needs of both, they were prioritized as features that would be essential for the digital platform. It was a big-picture way of looking at things―what kind of value Western Union wanted to give customers, which features would provide that value, and the order of importance for each.” Deloitte.
“Deloitte also had to look at capacity―which vendors would be needed outside the company and what technology stack would be required to pull everything together to make it operational. Working virtually with client stakeholders in Europe, the United States, and India, Deloitte conducted 35 workshops that covered everything from design to operations to compliance to marketing.” Deloitte.
Deloitte’s IndustryAdvantage™ framework helped to bring a blend of business strategy, deep digital banking sector experience, and technology insight to the project. Fused with the composable BankingSuite and a curated, leading-class ecosystem, Deloitte was able to build and help Western Union launch an enterprise-class digital banking solution that can drive innovation and new product development, while reimagining how to engage with customers via mobile devices.